What is Returns and Replacements Policy
The site has a replacement policy. Please contact us to initiate a replacement product. It is at our discretion to determine whether a replacement, refund (partial or full), or store credit will be issued. The site may request further information and pictures. Pictures are required as proof of damage. The site has the sole right to decide whether a replacement, refund (partial or full), or store credit will be issued without photos. We do not replace plants if they are left outside in extreme temperatures upon delivery.
At this time, the website only accepts returns and exchanges for all unopened, undamaged, non-plant products (tools, pots, accessories, or other non-plant merchandise) within a few days of purchase. It is at our discretion to approve the condition of the returned item. Once approved, we will provide you with a shipping label and instructions for the return. A return shipping fee of $7.00 per item will be deducted from the refund amount. Refunds are processed within a few days after we receive your returned item.
What About Failed Deliveries & Returned Packages?
If our mailing service is unable to deliver a package due to an incorrect address entered by the customer, your refusal to pay duties, multiple failed attempts to reach the you at point of delivery, or otherwise, it is not responsible for payment of return shipping costs levied by the mailing service. Similarly, the website is not responsible for the payment of re-shipping merchandise to you. You are responsible for all shipping costs associated with returned packages due to failed delivery.