FAQS

If you would like to modify or cancel your order, please email us immediately after you have purchased your product. We will email you within hours to confirm your changes and any further instructions. Once we have shipped your order, you cannot cancel or modify your order. Customized orders must be cancelled within hours. Orders with Express Shipping cannot be cancelled.

If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check. Check your spam folder. Our email confirmations can sometimes end up in there. If you signed in through Facebook or Gmail, check the email linked with that. Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order. Check your bank account to make sure that there is a transaction. If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.

Our entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small 'padlock icon' to the left of the URL bar at the top of the page confirms the security of our site. In addition, your personal data is totally protected and we never store card details.